About

“Robin’s expertise was truly a game changer for our family. For more than four years, she managed the overwhelming medical administrative tasks for my aging parents with precision, responsiveness, and heartfelt
compassion, including appointments, interventions with doctors, insurance claims, portal updates, etc. Although we lived in different states, she supported us seamlessly—virtually via phone or video day-to-day, as well as in person when it mattered most. Her steady presence, both near and far, gave me the freedom to focus on my parents’ emotional well-being, care for my own family, and continue working full-time. During a very challenging season, she was an advocate and lifeline for our entire family.”

“I have witnessed Robin in action as an empathetic, discreet, patient, and tech-savvy advocate for her clients. She has such a unique skill set with all that experience, crazy-good organizational skills, and deep study of medical knowledge. She is able to simplify complex medical systems and take control of organizing medical information of one’s healthcare journey. She is a “total power combo.”

​“​O​ur remote, out-of-state experience with Senior Care Concierge has been of utmost support and peace of mind for our comfort level in organizing and reviewing doctor, tests, and lab reports to give us a sounding board for us to make our own decisions ​in "next steps" perfectly workable to communicate via phone, video, and scanning documents, as need be.  She is a caring, patient listener and has provided tools for maintaining blood pressure reports, ongoing lab work, and other details to keep us on track. She understands the general medical insurance industry, as well as the Medicare system to help guide us when we have concerns about denials and appeals. You will find her to be your advocate and in​-your​- court for either specific one-off situations or for on-going circumstances.

“Anyone who has had to endure multiple doctors, hospitals, and insurance companies to get information and
coordinate medical treatments knows how confusing, overwhelming, and exasperating that can become. I have
experienced Robin’s expertise in making complicated medical support issues easier to manage when my parents encountered mounting elder-care medical issues. She took over for our family by coordinating medications, doctors’ reports, appointments, and communication with medical personnel to secure optimum outcomes. Sometimes seniors just simply need a professional, skilled, and compassionate advocate who can make the process work. Robin is an expert!”

“Robin’s organizational management and strong communication skills, along with her legal and medical background, supported the chairman of our company during an 18-year critical time of our employer’s life. He was known to be a wealthy eccentric and a medically-needy individual (dare I say hypochondriac?) with limited family support. She took a personal interest in his care and well-being. She was the professional conduit for all of those years with his many doctors and caregivers, as well as coordinating secondary needs with his business associates and his foundation. She oversaw all of his complex medical administrative needs with confidentiality, determination, and thinking outside the box. This ensured optimum management and outcomes with doctors, hospitals, medications, and insurance needs for his best care.”